{"id":151295,"date":"2024-08-12T14:03:21","date_gmt":"2024-08-12T12:03:21","guid":{"rendered":"https:\/\/veryswing.com\/6-tips-for-making-debt-collection-enjoyable-at-your-service-company.html"},"modified":"2026-10-02T16:49:23","modified_gmt":"2026-10-02T14:49:23","slug":"6-tips-for-making-debt-collection-enjoyable-at-your-service-company","status":"publish","type":"post","link":"https:\/\/veryswing.com\/en\/6-tips-for-making-debt-collection-enjoyable-at-your-service-company.html","title":{"rendered":"6 Tips for Making Debt Collection Enjoyable at Your Service Company"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Debt Collection: A Process That Is Both Hated and Beneficial<\/h2>\n\n<p class=\"wp-block-paragraph\">&#8220;I hate calling random people I don&#8217;t know to talk to them about money, calling them out on a late payment, and opening Pandora&#8217;s box of disputes.&#8221;<\/p>\n\n<p class=\"wp-block-paragraph\">You&#8217;ve heard that before, haven&#8217;t you?<\/p>\n\n<p class=\"wp-block-paragraph\">Yet debt collection is an activity with countless benefits:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Step outside your comfort zone, try new things, and develop a new skill<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>  An opportunity to do better: By identifying a source of dissatisfaction and allowing the project manager to make adjustments? By discovering a new billing process for this client and adapting to it as quickly as possible? <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Project a professional image to your customers by following up in the right way at the right time<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Build a relationship with your clients&#8217; accountants, who dislike unpaid invoices just as much as you do<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Work as part of a team with the internal accounting department, sales, and delivery<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">So, what are our tips for finally enjoying the collection process?<\/h2>\n\n<h3 class=\"wp-block-heading\">Tip #1: Define the steps in your debt collection process<\/h3>\n\n<p class=\"wp-block-paragraph\">Ready to try preventive collection? You know who your delinquent payers are\u2014so why not send them a preventive reminder alerting them that their invoices are due in 10 days? <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Invoice follow-up based on due dates: past due by 30 days, then 30 to 45 days, and for those past due by more than 45 days<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Collection efforts based on the outstanding balance and the factor&#8217;s credit approval<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Follow-up Based on a Customer&#8217;s Length of Time as a Customer<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Identify the most important criteria for defining your internal process<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Don&#8217;t hesitate to automate your follow-ups and alerts; this will enable proactive management and reduce late payments.<\/p>\n\n<h3 class=\"wp-block-heading\">Tip #2: Personalize your messages<\/h3>\n\n<p class=\"wp-block-paragraph\">Be sure to create message templates that align with your company&#8217;s brand image.<\/p>\n\n<p class=\"wp-block-paragraph\">But also the tone used by the employees responsible for adding their names to this email!<\/p>\n\n<p class=\"wp-block-paragraph\">And finally, you need to craft a message that fits the stage you defined earlier: a preventive collection message cannot be identical to the last friendly reminder\u2014and vice versa! Build up the intensity gradually! <\/p>\n\n<h3 class=\"wp-block-heading\">Tip #3: Get the right people involved<\/h3>\n\n<p class=\"wp-block-paragraph\">As you go through each step, you&#8217;ll have the option to add recipients to your follow-up emails.<\/p>\n\n<p class=\"wp-block-paragraph\">So why not take advantage of a little internal support (the sales rep in charge of the deal, the project manager, the CFO, etc.)?<\/p>\n\n<p class=\"wp-block-paragraph\">And a little outreach to external parties (the person who signed the order, the purchasing department, etc.).<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Bonus:<\/strong> On the customer profile page at &gt;, under the &#8220;Invoices&#8221; tab, you can see the date of the most recent follow-up action for unpaid invoices! This makes it easy for your sales reps to access this information. <\/p>\n\n<h3 class=\"wp-block-heading\">Tip #4: Focus on factored customers<\/h3>\n\n<p class=\"wp-block-paragraph\">You\u2019ve chosen a factoring solution and decided to retain control over collections. Great! Now, you need to prioritize processing these outstanding assigned invoices by using the dedicated filter \u201cPayment method = factoring.\u201d  <\/p>\n\n<h3 class=\"wp-block-heading\">Tip #5: Talk directly with the client&#8217;s accounting department<\/h3>\n\n<p class=\"wp-block-paragraph\">It&#8217;s the dreaded step: making a call!<\/p>\n\n<p class=\"wp-block-paragraph\">What could be better than a pre-written call script to support your teams? And we\u2019re not talking about excessive standardization\u2014we\u2019re talking about helping your employees present the best possible professional image. <\/p>\n\n<h3 class=\"wp-block-heading\">Tip #6: Be a good fan of your teams!<\/h3>\n\n<p class=\"wp-block-paragraph\">By setting up an action trigger to receive regular updates on the collection actions taken, you\u2019ll be sure not to forget to commend your teams for their dedication.<\/p>\n\n<p class=\"wp-block-paragraph\">Want a secret to motivate your team?<\/p>\n\n<p class=\"wp-block-paragraph\">Just tell them they don&#8217;t have to be rude! Collecting payments with a &#8220;solution-oriented&#8221; approach is much more pleasant and rewarding. <\/p>\n\n<p class=\"wp-block-paragraph\"><em>Debt collection isn&#8217;t just an administrative task. It&#8217;s also a strategic opportunity to strengthen relationships with your customers and improve your company&#8217;s financial health. <\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><em>By following these tips and adopting a proactive and collaborative approach, you will transform this activity\u2014which is often viewed negatively\u2014into an effective driver of growth and development.<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><em>Don&#8217;t hesitate to rethink your methods and continually adjust them to achieve the best possible results. Success in debt collection lies in consistency and adaptability. <\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Debt Collection: A Process That Is Both Hated and Beneficial &#8220;I hate calling random people I don&#8217;t know to talk to them about money, calling them out on a late payment, and opening Pandora&#8217;s box of disputes.&#8221; You&#8217;ve heard that before, haven&#8217;t you? Yet debt collection is an activity with countless benefits: So, what are [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":10087,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_titles_title":"6 Tips for Enjoying Debt Collection","_seopress_titles_desc":"Follow these 6 tips to turn debt collection into a driver of customer satisfaction and your service company\u2019s financial health\u2014and enjoy the process!","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"article--metier":[],"solution":[74,75],"class_list":["post-151295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee","solution-vsa-en","solution-vsp-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/posts\/151295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/comments?post=151295"}],"version-history":[{"count":2,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/posts\/151295\/revisions"}],"predecessor-version":[{"id":151297,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/posts\/151295\/revisions\/151297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/media\/10087"}],"wp:attachment":[{"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/media?parent=151295"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/categories?post=151295"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/tags?post=151295"},{"taxonomy":"article--metier","embeddable":true,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/article--metier?post=151295"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/veryswing.com\/en\/wp-json\/wp\/v2\/solution?post=151295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}